Brittain's telemarketing team
what makes brittain different?
Our team at brittain are the key essence that drives our success. We are proud to have a strong strategic marketing division, an enviable client focused campaign team and a commercially astute telemarketing calling team.
Our ethos and culture promotes quality, dedication and empowerment. These coupled with motivation, pride and professionalism are the factors that really set us apart from other telesales or telemarketing companies.
We have a strict recruitment policy that ensures only professional and highly experienced individuals join our telemarketing team. Each member has a range of business experience which exceeds 10 years in a commercial environment. Our programme evaluates each telemarketer against key selection criteria:
- intelligence to understand diverse and complex products and services
- comprehension of the application of products and services in business environments
- confidence in using the appropriate terminology at the correct level of decision maker
- ownership of campaigns and a dedicated approach to database management
Our employee retention rate is enviable. Each team member has an individual personal development programme and we have a range of workshops and seminars that each team member partakes in. Our reward system is structured around long term client retention which allows for quality driven results. We also recognise outstanding contribution and achievement and reward our telemarketers with ‘red letter day’ vouchers and our annual ‘telemarketing’ awards.
